Borneo Motors (Singapore) Pte Ltd (“BMS”) is a subsidiary of Inchcape plc. BMS is the authorised distributor in Singapore for Toyota, Lexus and Hino vehicles.
This policy applies to BMS and any other associated/affiliated businesses, and outlines our obligations and practices in the handling of the Personal Data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.
What is Personal Data?
Purpose for Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to :
- responding to your enquiries regarding vehicles, vehicle sales/leasing/servicing/repairs, vehicle parts and accessories, and any other services we offer
- receiving feedback and dealing with complaints
- processing orders and administering accounts
- providing customer and dealer support, such as service maintenance reminders
- vehicle warranties and vehicle special service campaigns
- communication with you in relation to your vehicle ownership, to products and services we provide which are relevant to your existing relationship with us
- offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners
- product updates and upgrades
- research and surveys
- meeting regulatory and legal obligations
- applications for employment
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
How does BMS collect Personal Data?
Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you visit us in our showrooms, service & bodycare centres, give us a written order or ask us to provide a product or service over the telephone or internet.
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
- Land Transport Authority (LTA)
- related Inchcape affiliates and companies
- BMS dealers, where applicable
- insurers and financiers
Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside Inchcape plc and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
Do Not Call Registry
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, BMS will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent.
BMS will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.
Withdrawal of Consent
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to BMS events, special privileges and offers, or vehicle service reminders, among others.
Ensuring Personal Data is up-to-date
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.
Access to Personal Data by individuals
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below).
We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.
Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
Security of Personal Data
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
- external and internal premises security;
- restricting access to Personal Data only to staff who need it to perform their day to day functions;
- maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
- maintaining physical security over paper records.
We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data, or as required by law.
Cookies : Privacy and our websites
1. What are cookies?
A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent to your browser by a website that you visit. Cookies hold a small amount of information specific to you and remember your specific activities on our websites.
2.1.1 enable the essential site features and value-added support services on our website;
2.1.2 build an aggregated profile of the visitors on our website;
2.1.3 improve the performance and usability of our website;
2.1.4 advertise our promotions, value-added products and services to our customers; and
2.1.5 establish site behaviour and usage statistics
3. Types of Cookies
We generally use 4 broad categories of cookies with the following functions:
- Strictly necessary cookies: We use these cookies to enable you to use our websites’ essential features. These include security cookies which we use to authenticate users, prevent fraudulent usage of login credentials and protect your data. If these cookies are disabled, you may not be able to use our websites or some of their features.
- Functionality cookies: We use these cookies to enhance your experience when using our websites by storing your preferences, such as your username, region or preferred language.
- Performance cookies: These cookies allow us to monitor the use, measure the effectiveness and improve the performance of our websites. Such cookies may be set by our trusted third-party marketing agencies who will help us monitor how some of our websites are used and utilise the data collected to track and examine the use of some of our websites, and prepare reports on the activities undertaken on our websites. The data collected may also be shared with other service providers and used to contextualise and personalise the ads of its own advertising network. The information collected by such cookies is aggregated and cannot be used to personally identify you.
- Marketing / Targeting cookies: Our trusted marketing/advertising partners obtain data from you through their third-party cookies for various marketing and advertising purposes. This enables the ability to display targeted and relevant messages from selected third-party websites, based on your viewing behaviour on our websites.
- Your data is shared by us with our trusted marketing/advertising partners in the strictest confidence, for the unique purpose of serving more relevant advertising. Strict standards have been defined to ensure appropriate advertising is served, and all served advertisements offer the possibility for you to opt out of such selective advertising.
- Other cookies placed by third parties: Some of our websites may contain pages which contain embedded functions, social media tools or links supplied by third-parties (for example, videos may sometimes be embedded from YouTube). These functions or links may contain third-party cookies. Please consult the privacy policies of these third parties for information regarding the use of their cookies or other automated data collection tools.
If you wish to withdraw your consent at any time, you must delete your cookies using your browser settings and disable the relevant cookies. Please refer to section 4 below on how to do this.
4. How to manage cookies
You may manage your cookie setting in your browser at any time through your browser or device. If you prefer to restrict, block or delete cookies from us or any of our third parties, you can do this through your browser settings. Each browser is different, so please refer to your browser’s ‘Help’ menu to learn the correct way to modify your cookies. If you choose to disable all cookies, we cannot guarantee the performance of our websites and some features may not work as expected.
If you send us an email
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
Third Party Websites
Our website may contain links to other websites which are owned or operated by third parties independent of BMS including websites owned or operated by BMS dealers and by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. BMS will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, BMS cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Right to Amend our Online Privacy Statement