LEGAL & PRIVACY
Last updated on 9 July 2021
Borneo Motors (Singapore) Pte Ltd (“BMS”) is a subsidiary of Inchcape plc. BMS is the authorised distributor in Singapore for Toyota, Lexus and Hino vehicles.
This policy applies to BMS and any other associated/affiliated businesses, and outlines our obligations and practices in the handling of the Personal Data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.
WHAT IS PERSONAL DATA?
PURPOSE FOR COLLECTION
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
- responding to your enquiries regarding vehicles, vehicle sales/leasing/servicing/repairs, vehicle parts and accessories, and any other services we offer;
- receiving feedback and dealing with complaints;
- processing orders and administering accounts;
- providing customer and dealer support, such as service maintenance reminders;
- vehicle warranties and vehicle special service campaigns;
- communication with you in relation to your vehicle ownership, to products and services we provide which are relevant to your existing relationship with us;
- offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners;
- product updates and upgrades;
- research and surveys;
- meeting regulatory and legal obligations;
- applications for employment.
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
HOW DOES BMS COLLECT PERSONAL DATA?
Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you visit us in our showrooms, service & bodycare centres, give us a written order or ask us to provide a product or service over the telephone or internet.
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
- Land Transport Authority (LTA)
- related Inchcape affiliates and companies
- BMS dealers, where applicable
- insurers and financiers
Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside Inchcape plc and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
DO NOT CALL REGISTRY
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, BMS will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent.
BMS will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.
WITHDRAWAL OF CONSENT
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to BMS events, special privileges and offers, or vehicle service reminders, among others.
ENSURING PERSONAL DATA IS UP-TO-DATE
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.
ACCESS TO PERSONAL DATA BY INDIVIDUALS
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below).
We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.
Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
SECURITY OF PERSONAL DATA
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
- external and internal premises security;
- restricting access to Personal Data only to staff who need it to perform their day to day functions;
- maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
- maintaining physical security over paper records.
We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data, or as required by law.
COOKIES : PRIVACY AND OUR WEBSITES
1. What are cookies?
A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent to your browser by a website that you visit. Cookies hold a small amount of information specific to you and remember your specific activities on our websites.
2.1.1 enable the essential site features and value-added support services on our website;
2.1.2 build an aggregated profile of the visitors on our website;
2.1.3 improve the performance and usability of our website;
2.1.4 advertise our promotions, value-added products and services to our customers; and
2.1.5 establish site behaviour and usage statistics
3. Types of Cookies
We generally use 4 broad categories of cookies with the following functions:
- Strictly necessary cookies: We use these cookies to enable you to use our websites’ essential features. These include security cookies which we use to authenticate users, prevent fraudulent usage of login credentials and protect your data. If these cookies are disabled, you may not be able to use our websites or some of their features.
- Functionality cookies: We use these cookies to enhance your experience when using our websites by storing your preferences, such as your username, region or preferred language.
- Performance cookies: These cookies allow us to monitor the use, measure the effectiveness and improve the performance of our websites. Such cookies may be set by our trusted third-party marketing agencies who will help us monitor how some of our websites are used and utilise the data collected to track and examine the use of some of our websites, and prepare reports on the activities undertaken on our websites. The data collected may also be shared with other service providers and used to contextualise and personalise the ads of its own advertising network. The information collected by such cookies is aggregated and cannot be used to personally identify you.
- Marketing / Targeting cookies: Our trusted marketing/advertising partners obtain data from you through their third-party cookies for various marketing and advertising purposes. This enables the ability to display targeted and relevant messages from selected third-party websites, based on your viewing behaviour on our websites.
- Your data is shared by us with our trusted marketing/advertising partners in the strictest confidence, for the unique purpose of serving more relevant advertising. Strict standards have been defined to ensure appropriate advertising is served, and all served advertisements offer the possibility for you to opt out of such selective advertising.
- Other cookies placed by third parties: Some of our websites may contain pages which contain embedded functions, social media tools or links supplied by third-parties (for example, videos may sometimes be embedded from YouTube). These functions or links may contain third-party cookies. Please consult the privacy policies of these third parties for information regarding the use of their cookies or other automated data collection tools.
Targeting or Advertising cookies
If you wish to withdraw your consent at any time, you must delete your cookies using your browser settings and disable the relevant cookies. Please refer to section 4 below on how to do this.
4. How to manage cookies
You may manage your cookie setting in your browser at any time through your browser or device. If you prefer to restrict, block or delete cookies from us or any of our third parties, you can do this through your browser settings. Each browser is different, so please refer to your browser’s ‘Help’ menu to learn the correct way to modify your cookies. If you choose to disable all cookies, we cannot guarantee the performance of our websites and some features may not work as expected.
5. IP Addresses and URLs
Like many other websites, we collect information about our Site Visitors’ utilization and navigation of Borneo Motors (Singapore) Pte Ltd Website. This information helps us to design the website(s) to better suit our Site Visitors’ needs. We may also use your IP address to help diagnose problems with our server and to administer the website(s), analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. For example, Borneo Motors (Singapore) Pte Ltd uses IP addresses to monitor the regions from which Customers and Site Visitors navigate the website(s).
Borneo Motors (Singapore) Pte Ltd may collect aggregated data regarding use of the Services and the website(s), including, without limitation, number of Site Visitors, frequency and patterns of use, tag usage, feedback request trends, etc. (“Aggregated Data”). Borneo Motors (Singapore) Pte Ltd uses Aggregated Data as a statistical measure and not in a manner that would identify you personally. Aggregated Data enables us to determine how often certain parts of the website(s), or the Services are used so that we can improve them. Borneo Motors (Singapore) Pte Ltd may make use of, or make such Aggregated Data available to, third parties, in any manner in our sole discretion.
IF YOU SEND US AN EMAIL
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
THIRD PARTY WEBSITES
Our website may contain links to other websites which are owned or operated by third parties independent of BMS including websites owned or operated by BMS dealers and by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. BMS will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, BMS cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
RIGHT TO AMEND OUR ONLINE PRIVACY STATEMENT
By accessing and using the Lexus site, you accept this policy without limitation or qualification. Your access to the Lexus site is therefore subject to this policy as well as to all applicable laws.
Copyright© 2010 – 2013 Borneo Motors (S) Pte Ltd. Lexus Division. (“BMS”)
The Lexus site contains information regarding Lexus products and Lexus promotional programs. The Lexus products described in this site are offered for sale only in Singapore.
All information included in this site is for information purposes only. This site shall not be used or relied upon by you as a substitute for information that is available to you from the authorised Lexus distributor – Borneo Motors (S) Pte Ltd (BMS).
The information contained herein is designed to be as comprehensive as possible. BMS reserves the right, however, to make changes at any time, without notice, to models, equipment, specifications and availability.
PRICES OF LEXUS PRODUCTS
The price information contained in or provided through this Lexus site is for information purposes only and does not constitute an offer to sell Lexus products. Prices are recommended retail prices, and actual prices from the authorised Lexus distributor may differ. The purchase of any Lexus product shall be subject to the terms and conditions of the individual sales contract.
USE OF "COOKIE" TECHNOLOGY
BMS uses cookie technology to allow BMS to trace the paths followed by you to the Lexus site, to help BMS in registering user activity at the Lexus site and to evaluate and improve the Lexus site, in order to make it more useful to you. BMS does not register information on individual users, through this technology, so no information about you in particular will be kept or used. Please note that you can set your browser not to accept cookies or warn you in case cookies are sent.
PERSONAL DATA / USER INPUT
Any personal data you provide to BMS via the Lexus site will only be used by BMS to improve the services BMS provides to you. BMS makes every effort to ensure the secure collection, transmission and storage of personal data in accordance with the nature of such data. BMS will not use your personal data to provide you with any unsolicited message or information, nor will BMS share such data with or sell them to any third party without your consent.
Where BMS is under no obligation to monitor and/or review any input placed on the Lexus site by users and assumes no responsibility or liability whatsoever relating to any such user input, BMS reserves the right to check from time to time such user input and to remove any such input from the site without justification.
INTELLECTUAL PROPERTY RIGHTS
The copyright of the contents on this site, including all content in the Press Room, belong to BMS or its affiliated companies and/or its licensors, and you agree that you shall not modify, transmit, copy, download, print or reproduce any part of this site in any medium, unless such modification, transmission, copy, download, print, or reproduction is solely for the purpose of creating newsworthy editorial content or for personal consumption. For the avoidance of doubt, you agree that any material copied, downloaded, printed, or reproduced from the Press Room shall not be used for any malicious or unlawful purpose or in any manner that may cause offense to another. You agree that you shall not infringe the copyright, trademarks, patents, logos, product names or other intellectual property rights of BMS and/or Toyota Motor Corporation of Japan, or its affiliated companies and its licensors contained in this site.
The Lexus site may contain hypertext links to other Internet sites which are completely independent of this site. BMS makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext link or other Internet site, and access to any other Internet sites linked to the Lexus site is at your own risk.
NO REPRESENTATION OR WARRANTY OF ACCURACY
While BMS makes all reasonable efforts to insure that all information on this site is correct, accuracy cannot be guaranteed and BMS does not assume any responsibility for the accuracy, completeness or authenticity of any information contained in this site. This site and all information and materials contained herein, is provided to you on an "as is" basis without warranty of any kind either express or implied.
LIMITATION OF LIABILITY
BMS specifically disclaims any liability for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with your access to or use of the Lexus site, including but not limited to any loss or damage caused by viruses affecting your computer equipment or your reliance on information obtained through the Lexus site.
UPDATE OF POLICY
BMS reserves the right to update this policy at any time as business needs require, and you are hereby invited to visit this page to check the policy from time to time.