The well-being of our customers and our staff is our number one priority. In line with the Government’s direction to mitigate the spread of the coronavirus (COVID-19), the Lexus Boutique will be closed from 7th April till further notice, and Lexus Service Centre will be closed from 7th April – 1st June 2020 (both dates inclusive).

The Lexus Body & Paint Centre at 2 Pandan Crescent will remain in operation to support vehicle recovery, repair services and accident reporting.

During this period, if you need to purchase a Lexus, please visit our Lexus Remote page for more details.

Important COVID-19 Information

CEO Statement

With the rapidly evolving status of the COVID-19 outbreak in Singapore, my team and I at Lexus Singapore have adjusted our business operations in alignment with the latest guidance issued by the government, and implemented heightened precautionary health measures, as we know you have with your own families and loved ones.

Despite the uncertainties our fellow Singaporeans are facing during this period, we take heart that our values as an organization guide us in making decisions that prioritize safety and wellbeing of our staff and valued customers from our corporate offices, showroom and our servicing facilities. With the new COVID-19 Circuit-Breaker measures in place, the Lexus Boutique will remain close till further notice, while the Lexus Service Centre will be open from 2nd June onwards. Vehicle recovery, repair services and accident reporting services will still be available at the Lexus Body & Paint Centre located at 2 Pandan Crescent during this period.

Amidst these necessary modifications to our operations, rest assured that we are doing our utmost to retain the highest standards across our various customer touchpoints and ensure you continue to enjoy the best services from us. Our ever effervescent team will remain at your disposal to guide you through any questions you may have with regards to our various services at this point in time, through the various communication channels below. 

We will continue to monitor this dynamic situation and work closely with the government and civic agencies to preserve a safe environment for our staff and customers. Every organization and member of our society will be called upon to play a significant role in the coming months to stem the spread of infection. We look forward to partnering you in this endeavor.

As always, thank you for your trust and for being a part of the Lexus family.

 

Lexus. Experience Amazing.

Yours sincerely,

Jasmmine Wong
CEO of Singapore and Greater China

The Lexus Boutique will remain closed till further notice, while the Lexus Service Centre will be open from 2nd June onwards. 

In the meantime, if you need to place an order for a new Lexus, our contactless Lexus Remote service is available for you. Leave your details on www.lexus.com.sg/drive or email us at cr@inchcape.com.sg to get in touch with or be assigned a dedicated Consultant.

KEY CONTACT CHANNELS

Servicing: www.lexus.com.sg/servicing

Online Form: www.lexus.com.sg/enquiry

Facebook or Instagram: @LexusSG

Call Centre: 6631-1388

 

Lexus Boutique Hours:

  • Monday to Friday: 9:00 am – 6:00 pm
  • Saturday: 9:00 am – 7:00 pm

Lexus Service and Body & Paint Centres:

  • Monday to Friday: 8:00 am – 8:00 pm
  • Saturday: 8:00 am – 5:00 pm
  • Sunday & Public Holidays: Closed
 

Frequently Asked Questions

Sales & Operations

  • What does this mean for me as a customer of yours?

    The Lexus dealership is not considered as an essential service and will therefore be closed.

    However, Lexus Singapore wants to work with all our customers to help them through any questions they have regarding COVID-19 and our service to them.

    We can be reached at the channels mentioned above.

  • I will still like to book a vehicle at this point of time. How can I go about it?

    While the Lexus Boutique is closed, we remain committed to serve and support you to the best of our abilities.

    If you need to place an order for a Lexus, our Lexus Remote service is available for you. Leave your details on www.lexus.com.sg/drive or email us at cr@inchcape.com.sg to get in touch with or be assigned a dedicated Consultant.

    Step One: Your Sales Consultant will be in touch with you to find out more about your request and address your enquiries.

    Step Two: A Retail Customer Order (RCO) will be emailed to you for review.

    Step Three: Upon confirmation, your Sales Consultant will send a unique URL with detailed instructions to you for secure online payment of the deposit.

    Step Four: The confirmation of the deposit payment will be sent to you together with the receipt.

  • I have put a deposit down on a vehicle – what happens now?

    If you have put a deposit down on a vehicle, we want to reassure you that your vehicle has still been ordered and your Sales Consultant will be in touch with you to arrange for vehicle collection. New vehicles are still able to come into the country.

  • Will I now have to wait longer to get my new Lexus vehicle?

    If you were due to receive your vehicle this month, then unfortunately yes, as under the government's COVID alert means that the Lexus Boutique is closed. The collection of your vehicle will be scheduled as soon as the Lexus Boutique resumes operation*, after we have completed the necessary preparations for your vehicle

    * Dates are based on estimates and may vary due to the actual conditions or further regulations implemented by the government.

  • How does this affect your supply of vehicles into the country?

    As of now, there is no impact to our supply situation. We are still ordering and receiving vehicles into Singapore. We are monitoring the situation closely and will update you if there are any potential disruptions to the delivery of your vehicle.

  • I want to test drive a new vehicle; how do I go about doing this?

    From now till further notice, you are unable to test drive a new vehicle in the current situation. However, you may still contact us at www.lexus.com.sg/drive and we will prioritise your appointment once the Lexus Boutique resumes operation*.

    * Dates are based on estimates and may vary due to the actual conditions or further regulations implemented by the government.

After-sales & Lexus Owners

  • I was booked in/due to get my vehicle serviced – what should I expect?

    In line with the COVID-19 circuit breaker measures, general servicing and grooming services will not be available until 2nd June*.

    During this period, the Lexus Body & Paint Centre located at 2 Pandan Crescent, S128462 will remain in operation to support vehicle recovery, repair services and accident reporting.

    To reschedule your servicing appointment, please call 6631 1388 or reach us at any of the other channels indicated above.

    Operation Hours:

    • Monday to Friday: 8.00 am - 5.00 pm
    • Saturday: 8.00 am - 12.00 pm

    * Dates are based on estimates and may vary due to the actual conditions or further regulations implemented by the government.

  • I was meant to get my recall work done on my vehicle – what happens now?

    In line with the COVID-19 circuit breaker measures, recall services will not be available until after 1st June*.

    During this period, the Lexus Body & Paint Centre located at 2 Pandan Crescent, S128462 will remain in operation to support vehicle recovery, repair services, and accident reporting.

    To reschedule your servicing appointment, please call 6631 1388 or reach us at any of the other channels indicated above. 

    * Dates are based on estimates and may vary due to the actual conditions or further regulations implemented by the government.

  • I am waiting on parts for my vehicle from my local Lexus dealership – what happens now?

    Due to the current situation, there might be a delay in parts delivery. To confirm if your orders have arrived, please call 6631 1388 or contact us at any of the above channels.

  • My vehicle has broken down/needs an urgent repair – what can you do to help me?

    For 24/7 roadside assistance, just call 9672 6972 and we will assist you.

    For urgent repair services that you require, please call 6631 1388 or reach us at any of the other channels indicated above.