We’re pleased to announce that we’re now ready to welcome you back to the Lexus Boutique, with the necessary precautionary measures in place to ensure your safety. You can book your test drive or appointment prior to visiting the Lexus Boutique to get priority access. You can also purchase your Lexus at Lexus Remote without visiting the Boutique too.

The Lexus Service Centre is also open for maintenance and servicing work. Opening hours: 8am – 8pm on weekdays, 8am – 5pm on Saturdays. Closed on Sundays and Public Holidays. You can book your Servicing Appointment online or call 6631 1388 during the opening hours. Lexus breakfast and beverage services are unavailable at the moment. We apologise for the inconvenience and seek your cooperation and understanding.

Learn more about what else we’re doing, who you can contact, and answers to frequently asked questions at our COVID-19 Update page.

Important COVID-19 Information

CEO Statement

Dear valued customers,

It has been a trying time for us as a nation but I'm heartened by our shared resolve and empathy as we move into Phase 2 of Singapore's reopening. In that spirit, we too look forward to welcoming you into our showrooms and after-sales facilities from 19 June.

My team and I would like to assure you that the safety and well-being of all customers and staff will continue to remain our top priority during this period. Our sales and service centre colleagues will strictly adhere to mandated safe management measures in all aspects of our operations, allowing us to ensure a safe and comfortable experience for you.

At the same time, our commitment to deliver enhanced digital services as part of the Lexus brand purchase journey remains resolute as we go beyond our physical spaces. Part of these digital initiatives include our contactless payment programmes and our soon-to-be-launched virtual showrooms, which are designed to elevate our customer experience.

Once again, thank you for your continued trust and we look forward to seeing you again.

Yours sincerely,

Jasmmine Wong
CEO of Singapore and Greater China

The Lexus Boutique and the Lexus Service Centre are now open, with the necessary precautionary measures in place to ensure your safety.

At Lexus, we remain passionate about upholding the highest standards of care and service. Our number one priority is the health and safety of our employees, customers and everyone connected with our business and communities. We’ll keep you informed about these changes and any new developments that take place.

In the meantime, if you still wish to complete the purchase of a new Lexus to place an order for a new Lexus without visiting our premises, our contactless Lexus Remote service is available for you. Leave your details on www.lexus.com.sg/drive or email us at cr@inchcape.com.sg to get in touch with or be assigned a dedicated Consultant.

KEY CONTACT CHANNELS

Servicing: www.lexus.com.sg/servicing

Online Form: www.lexus.com.sg/enquiry

Facebook or Instagram: @LexusSG

Call Centre: 6631-1388

Lexus Boutique Hours:

  • Monday to Friday: 9.00am - 6.00 pm
  • Saturday: 9.00 am - 7.00 pm
  • Sunday: 10.00 am - 6.00 pm

Lexus Service Centre: 

  • Monday to Friday: 8:00 am – 8:00 pm
  • Saturday: 8:00 am – 5:00 pm
  • Sunday & Public Holidays: Closed

Lexus Body & Paint Centre:

  • Monday to Friday: 8.00 am - 5.00 pm
  • Saturday: 8.00am - 12.00pm
  • Sunday & Public Holidays: Closed
 

Frequently Asked Questions

Sales & Operations

  • Is the Lexus Boutique open?

    The Lexus Boutique will resume operations from 19 June, with the opening hours mentioned above. We’ve adopted measures to be in line with the best-practice advice from government and health authorities, including temperature taking, implementing the SafeEntry national digital check-in system and increased cleaning and hygiene measures. The Lexus Boutique and Service Centre will also implement social distancing guidelines.

    To ensure the well-being of our customers and our employees, we’ll be closely managing the crowd density in our showroom. We’d therefore encourage our customers to make an Online Appointment prior to your visit.  This will minimize your waiting time when you arrive, as you will be granted priority access to the showroom.

    Make your Test Drive or Appointment at www.lexus.com.sg/Drive today. 

  • What if I don't want to visit the Lexus Boutique but would still like to book a vehicle remotely at this point in time? How can I go about it?

    While we have initiated strict hygiene protocols in the Lexus Boutique and Lexus Service Centre, Lexus Singapore also understands the importance of social distancing measures, and we are committed to keeping our customers safe and providing service with true peace of mind.

    If you are unable to visit us, or would prefer not to at this time, you can still access the information and services you need online or over the phone.

    Whether you want to explore the potential of owning a Lexus, or purchase a new vehicle, the entire process can still be done on your own terms.

    Detailed vehicle brochures are available for download on our website. 

    If you’d like to place an order for a Lexus, our Lexus Remote service is available. Leave your details on www.lexus.com.sg/drive or email us at cr@inchcape.com.sg to be assigned—or get in touch with—a dedicated Consultant.

    Step One: Your Sales Consultant will be in touch with you to find out more about your request and address your enquiries.

    Step Two: A Retail Customer Order (RCO) will be emailed to you for review.

    Step Three: Upon confirmation, your Sales Consultant will send a unique URL with detailed instructions to you for secure online payment of the deposit.

    Step Four: The confirmation of the deposit payment will be sent to you together with the receipt.

  • What if I need to visit the Lexus Boutique to complete my purchase?

    In addition to the strict hygiene protocols and social distancing measures implemented, all processes will be completed digitally, and your contracts and receipts will be sent to your chosen email address as a soft copy.

    Contactless payment methods are also available via QuickPay and funds transfer. No cash transactions will be accepted. 

  • Will I now be able to get my new Lexus vehicle?

    The delivery of your new Lexus will resume at the Lexus Boutique from 23 June onwards. Your Sales Consultant will be in touch with you.

    Based on your preference, new Lexus owners can now choose from 3 different types of new vehicle delivery modes:

    • Home Delivery
      • Your new Lexus will be delivered to your place of residence
     
    • Express Delivery at the Lexus Boutique:
      • A 30-minute quick delivery process with minimal physical contact, supplemented with 24/7 access to online Self-Help videos, covering key car features
     
    • Standard Delivery at the Lexus Boutique
      • A more comprehensive vehicle walkthrough (up to 60 minutes).  

    Our Sales Consultants will also be equipped with face shields, masks and gloves throughout the sessions. 

  • I want to test drive a new vehicle; how do I go about doing this?

    Test drives will continue as per normal, with additional measures in place. All test drive vehicles will be sanitized before and after use. All Sales Consultants will be equipped with face shields, masks and gloves during the test drive.

    To book an appointment to test drive at the Lexus Boutique, visit www.lexus.com.sg/Drive or contact your preferred Sales Consultant. 

After-sales & Lexus Owners

  • CAN I STILL SERVICE MY VEHICLE?

    The Lexus Service Centre (33 Leng Kee Road) and the Lexus Body & Paint Centre (2 Pandan Crescent) have resumed operations. For more information on our opening hours, refer to the times listed above.

    For any queries regarding your servicing appointment, please call 6631 1388 or reach us at any of the other channels indicated above.

  • WILL THE LEXUS BREAKFAST AND BEVERAGES STILL BE SERVED WHEN I COME IN FOR MY SERVICING APPOINTMENT?

    To ensure the well-being of our customers, Lexus breakfast and beverage services are unavailable at the moment. We apologise for the inconvenience and seek your cooperation and understanding on this.

  • MY VEHICLE HAS BROKEN DOWN/NEEDS AN URGENT REPAIR - WHAT CAN YOU DO TO HELP ME?

    For 24/7 roadside assistance, please contact Lexus on Wheels at 6631 1388 for assistance.  

  • HOW CAN I CARE FOR MY CAR THAT HAS BEEN PARKED FOR AN EXTENDED PERIOD OF TIME?

    Here are some car care tips from us to make sure that your Lexus stays in good shape.